{"id":3499,"date":"2020-03-25T09:40:25","date_gmt":"2020-03-25T09:40:25","guid":{"rendered":"https:\/\/www.zaharasoftware.com\/?p=3499"},"modified":"2024-03-12T09:50:31","modified_gmt":"2024-03-12T09:50:31","slug":"working-from-home","status":"publish","type":"post","link":"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/","title":{"rendered":"Zahara &#8211; Working From Home"},"content":{"rendered":"<h3><span class=\"ez-toc-section\" id=\"working_from_home_for_the_zahara_team_hasnt_been_a_stretch_so_far\"><\/span>Working from home for the Zahara team hasn\u2019t been a stretch so far.<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>We are fortunate to use some great software apps that enable us to communicate, share and collaborate quickly and easily. The team is spread out with development in Krakow and sales, support and marketing in Bath, with various team members working in different locations around the world. I thought you might like an insight into how Zahara operates when we aren\u2019t in the office.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#working_from_home_for_the_zahara_team_hasnt_been_a_stretch_so_far\" >Working from home for the Zahara team hasn\u2019t been a stretch so far.<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#technology\" >Technology<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#environment\" >Environment<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\r\n<h5><span class=\"ez-toc-section\" id=\"technology\"><\/span>Technology<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<p><a href=\"https:\/\/teams.microsoft.com\/start\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Teams<\/a> sits at the centre of our software world. As Office 365 users, we try and use as much of the Microsoft Estate as we can. Teams is a very neat, orderly application that allows us to use the Channels for the relevant parts of the business. Sales can natter about leads and enquiries while the support team will be riffing a customer issue. The developers will ask us blunt questions about new feature requests in the development channel. The best thing though is that we can drop into a screen share or video call with just a few clicks. Everyone works with a headset and laptop with cameras. This means you have to get up and get dressed in the mornings with the expectation being that any internal calls will be video based.<\/p>\r\n<p>When Microsoft released their phone system, it felt like a natural thing to use within Teams. However we had also settled on using <a href=\"https:\/\/zoom.us\" target=\"_blank\" rel=\"noopener noreferrer\">Zoom<\/a> for our demonstrations. The reason for this is that not everyone is a Teams user and the simplicity of Zoom, of getting up and running and not challenging an enterprises firewall, was very appealing. If you distil it down that you are either Microsoft or Google \u2013 the Google crew with their Slack and Gsuite aren\u2019t going to want to use a Microsoft tool! So Zoom has been great, and gives a good sharing experience. When they released their phone system we decided to migrate over from a hosted Skype for Business. The transition took far longer than it needed to but we are there now and we love the desktop and mobile experience that their phone system offers.<\/p>\r\n<p>With Teams and Zoom being the core apps for communications, the backbone of what we use is then <a href=\"https:\/\/www.zoho.com\" target=\"_blank\" rel=\"noopener noreferrer\">Zoho CRM<\/a>. It works well for us. We have customised it as needed and have linked it up really well. The support team use Zoho Desk and run the customer experience through that. We introduced Zia recently \u2013 Chat with an AI out of hours bot. It\u2019s great fun reading the the transcripts each day especially when a customer is colourful with their language.<\/p>\r\n<p><a href=\"https:\/\/zapier.com\/home\" target=\"_blank\" rel=\"noopener noreferrer\">Zapier<\/a> has been an amazing tool for us. Every event that happens results in a Zap that creates an entry in our custom stats module in Zoho. This could be an invoiced raised or paid in Xero, a new support ticket opened or closed or any number of sales touches like a trial, demo or web form. Everything that happens is logged in one place so we now have a greater insight to whats going on.<\/p>\r\n<p>Zapier and <a href=\"https:\/\/flow.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Flow<\/a> are great for creating event driven integrations. One of the things we want is less email and more notifications. Creating automated channel messages in Teams \u2013 such as \u201cInvoice Paid\u201d or \u2018Proposal Accepted\u201d is a really great way to work. The less noise in our email the better \u2013 Yes high street chain of shops, I am aware you are affected by the Corona Virus. We all are!<\/p>\r\n<p>Some other great tools you would need to wrestle off us are <a href=\"https:\/\/betterproposals.io\" target=\"_blank\" rel=\"noopener noreferrer\">Better Proposals<\/a> and <a href=\"https:\/\/timetastic.co.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Timetastic<\/a>. Both do what they say and need no further endorsement from me, other that to say great value both in terms of monthly outlay and value added to the business. One of them is far too cheap though!<\/p>\r\n<p>A recent edition to our software estate is <a href=\"https:\/\/monday.com\/product\/\" target=\"_blank\" rel=\"noopener noreferrer\">Monday.com<\/a> We have searched high and low for a Project tool that could make on boarding and customer projects better. The majority are too expensive and too complicated but Monday is super elegant and one of those applications that puts a smile on your face.<\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"environment\"><\/span>Environment<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<p>One of the important things when working from home, especially if you are involved in front line sales or presentations, is to create the right environment with the right acoustics. I work from a basement office. It has a hard floor and a low ceiling. The acoustics were terrible. I had to bring in a rug and then hung several canvass pictures. It was still too echoey. I then added a screen in front of my desk and finally hung a curtain across the facing wall. It\u2019s now much better. I couldn\u2019t produce a radio show from it, but with my Plantronics Blackwire headset on I sound better. The other thing I had to do was fix my lighting. I had a spot light right above my desk that illuminated my bald spot. It was cheaper to swap the spot light for an angled down-lighter than head off to Turkey for a hair transplant. I\u2019m now in softer lighting which is better for someone of my age. I had a video call with a customer recently and he was by his office window. All I could see was his shadow. He looked like he was in witness protection and I was the Panorama interviewer. We can do better people! Get your environment right \u2013 and check for mirrors if you aren\u2019t dressing professionally each day!<\/p>\r\n<p>With all the right tools behind us, working from home is something that\u2019s easy to do but making it enjoyable is something else. Here is my recommendations for this:<\/p>\r\n<ul style=\"list-style-type: disc;\">\r\n\t<li>Get up on time and dress for work \u2013 be business ready<\/li>\r\n\t<li>See faces as often as possible \u2013 use Video calls every time<\/li>\r\n\t<li>Have some fun \u2013 encourage nonsense chats in your channels \u2013 comment and be part of the team<\/li>\r\n\t<li>Send video messages to the teams as well \u2013 if you are a leader, lead from the front and let the teams know how you are doing<\/li>\r\n\t<li>Have regular Video team catch ups<\/li>\r\n\t<li>Have someone different do a morning message and evening sign off message<\/li>\r\n<\/ul>\r\n<p>Some things that really aren\u2019t going to work well on video \u2013 and I\u2019ve heard people are trying them &#8211; are virtual happy hours and virtual Deliveroo meals together. That\u2019s just weird! We may be holed up in our homes but we have our dignity. No one wants to have a close up of us eating.<\/p>\r\n<p>I hope this blog is helpful. If you are adjusting to working from home then you will soon get the hang of it. Life may be changed for ever after the Virus leaves us for good but we can all take the best of our new experiences and apply that for the future. In the accounts and finance world, perhaps Zahara would be part of your new experience.<a href=\"https:\/\/www.zaharasoftware.com\/take-a-trial\/\" target=\"_blank\" rel=\"noopener noreferrer\">Start your free trial today<\/a><\/p>\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Working from home for the Zahara team hasn\u2019t been a stretch so far. We are fortunate to use some great software apps that enable us to communicate, share and collaborate quickly and easily. The team is spread out with development in Krakow and sales, support and marketing in Bath, with various team members working in &hellip; <a href=\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Zahara &#8211; Working From Home&#8221;<\/span><\/a><\/p>\n","protected":false},"author":10,"featured_media":3501,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":25,"footnotes":""},"categories":[62],"tags":[],"class_list":["post-3499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-efficiency"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Understanding the WFH culture<\/title>\n<meta name=\"description\" content=\"Working from home for the Zahara team hasn\u2019t been a stretch so far. We are fortunate to use some great software apps that help us work smart\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zahara - Working From Home\" \/>\n<meta property=\"og:description\" content=\"Working from home for the Zahara team hasn\u2019t been a stretch so far. We are fortunate to use some great software apps that help us work smart\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\" \/>\n<meta property=\"og:site_name\" content=\"Zahara Accounts Payable Automation Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zaharasoftware\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-25T09:40:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-12T09:50:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zaharasoftware.com\/wp-content\/uploads\/2020\/03\/shutterstock_639194614-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1067\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Martin Peirce\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zaharasoftware\" \/>\n<meta name=\"twitter:site\" content=\"@zaharasoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Martin Peirce\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\"},\"author\":{\"name\":\"Martin Peirce\",\"@id\":\"https:\/\/www.zaharasoftware.com\/#\/schema\/person\/9a9a8c846593c68d649e47df35b2a639\"},\"headline\":\"Zahara &#8211; Working From Home\",\"datePublished\":\"2020-03-25T09:40:25+00:00\",\"dateModified\":\"2024-03-12T09:50:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\"},\"wordCount\":1171,\"publisher\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.zaharasoftware.com\/wp-content\/uploads\/2020\/03\/shutterstock_639194614-scaled.jpg\",\"articleSection\":[\"Business Efficiency\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\",\"url\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/\",\"name\":\"Understanding the WFH culture\",\"isPartOf\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.zaharasoftware.com\/business-efficiency\/working-from-home\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.zaharasoftware.com\/wp-content\/uploads\/2020\/03\/shutterstock_639194614-scaled.jpg\",\"datePublished\":\"2020-03-25T09:40:25+00:00\",\"dateModified\":\"2024-03-12T09:50:31+00:00\",\"description\":\"Working from home for the Zahara team hasn\u2019t been a stretch so far. 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